Wednesday, June 28, 2006
What kind of sauce would you like with that?
Discussing Taco Bell today at the conference table. The one near us has a disturbing habit of asking what kind of sauce you would like, and then not giving it to you. Talk about annoying, and not the kind of thing Taco Bell wants people to be sitting around talking about. It is negative buzz though unfulfilled promises. Do your customers feel like you are promising something you are not delivering.... even just a condiment? Take a look before you get everyone talking.